Just a quick update on what happened in case others may read this thread ...
There was actually no problem with the backup process in Kirby Alarm.
When Kirby Alarm does the backup it maintains the directory structure on the destination folder.
For example, the source folder was "c:kirby alarm pro"
The destination folder was "k:ackups"
When kirby alarm does the backup to K drive the directory structure would be "k:ackupsckirby alarm pro"
Alessia was looking at a manua
l backup she had done (in her case the manual backup was to "k:ackupskirby alarm pro"
(Notice the missing "c")
When we had a look at "k:ackupsckirby alarm pro" on the computer the correct daily backup automatically done by kirby alarm was there ok.
There was actually never a problem, but it took me a while to notice it!