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Author Topic: Wish List: permanent registration  (Read 11744 times)
Alessia
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« on: December 02, 2007, 08:51:44 PM »

I recently had to reinstall KAP after it refused to send alarms. I found that my registration was no longer accepted because the purchased license is only valid for 30 days. Sorry Ian but I think that is ridiculous as many people will find themselves in a position where at some time or other they will need to reinstall the program.

A purchased license should be unique to the user and should be valid no matter how many times he reinstalls the product on his machine. If you cannot offer a permanent license you should at least have some kind of user verification option so that the product can instantly be reactivated.
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Ian Cook
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« Reply #1 on: December 03, 2007, 12:18:17 AM »

The reason for this is because of software piracy.
Registration / serial numbers are too easily shared.

It's a shame that a few rotten people think it's fun/clever to steal software. I have put too much work into KA only to have to stolen from me.
I'm sorry if this upsets you.

In any case if you have backed up and restored the entire kirby alarm pro folder then there is no need to reenter the registration code again.

If for any reason you need to replace the rego code, then I am only too happy to send you a new one.


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Alessia
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« Reply #2 on: December 03, 2007, 10:37:26 AM »

Quote
It's a shame that a few rotten people think it's fun/clever to steal software.

This problem exists for ALL software authors but there are other ways of combatting it, such as online verification, machine code identification, internal serial blacklisting, etc...

No matter how well you protect yourself, hardened hackers will still find a way around your protection. It's your choice but I would have opted for a method that minimises inconvenience to my genuine customers.
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paintedqh
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« Reply #3 on: January 04, 2008, 06:43:04 PM »

Is this why I can't make a backup copy of this program?

Geesh!!!
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Ian Cook
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« Reply #4 on: January 05, 2008, 01:42:53 AM »

Of course you can make a backup of the program.
In fact if you backup and restore the entire kirby alarm pro folder, then there is no need to re enter the registration code.

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paintedqh
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« Reply #5 on: January 05, 2008, 04:53:13 PM »

I have copied the entire Kirkby Alarm Pro folder to disk, but when I try to open the icon Kirby Alarm I receive the message "unable to oipen UPG file 1-cause 5-access denied name.

Please advise.
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Ian Cook
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« Reply #6 on: January 06, 2008, 01:21:35 AM »

It sounds like a rights thing.
Possibly the file(s) is set to read only.

If you have recovered them from a CD then that is almost certainly the case.
Can you please check the file properties by right clicking on the file.



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paintedqh
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« Reply #7 on: January 06, 2008, 04:03:23 PM »

Yes, it is a read-only file.  I downloaded Kirby Alarm Pro to my hard drive.  Wanted to make a copy of the progam for re-installation IF for some reason it needed to be re-installed.
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Ian Cook
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« Reply #8 on: January 07, 2008, 12:07:09 AM »

The program needs to be able to write to the file(s) in order to create/update alarms etc.
Just untick the read only check box for all of the files and you should be ok.

Ian Smiley
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paintedqh
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« Reply #9 on: January 07, 2008, 03:33:40 PM »

Tried that, however, receive message access is denied.
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Ian Cook
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« Reply #10 on: January 07, 2008, 03:39:32 PM »

Do you have administrative rights to the kirby alarm pro folder?

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paintedqh
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« Reply #11 on: January 08, 2008, 04:06:35 PM »

I purchased the software and hold the registration code.
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Ian Cook
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« Reply #12 on: January 09, 2008, 01:16:28 AM »

Quote
I purchased the software and hold the registration code.
Umm, that was not the question. (Although since you brought it up, I cannot find where you purchased Kirby Alarm Pro. Perhaps you would be kind enough to email me the registration code etc. when your purchased KA Pro. My email address is ian@kirbyfooty.com)

The question was ..
Quote
Do you have administrative rights to the kirby alarm pro folder?
Administrative rights are a windows security thing.
For some reason you are having trouble writing to the kirby alarm pro folder. (hence the access denied message)
One of the possibilities is that windows maybe preventing you from writing to the file or folder.
When you login to windows are you logged in as the administrator?

The other question I have is - What version of windows are you using?
(Windows Vista has additional security etc that maybe confusing you.


Other helpful information for me would be a few screen dumps.
(1) Screen dump of the shortcut you are using to start kirby alarm so I can check the settings of the working folder
(2) Screen dump of the kirby alarm pro folder so I can check the folder location.
(3) Screen dump of the file properties of the upg.tps file so I can verify the file is now not read only
(4) Screen dump of the access denied error message.




« Last Edit: January 09, 2008, 01:22:47 AM by Ian Cook » Logged
paintedqh
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« Reply #13 on: January 09, 2008, 05:51:30 PM »

Yes, I am computer administrator.

I have exited Kirkby Alarm before trying to access file copied to CD.

Not sure what you mean by screen dump.

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Ian Cook
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« Reply #14 on: January 09, 2008, 11:19:35 PM »

Screen dumps are snap shots of what is displayed on your computer monitor.

There is a really good (and free) screen capturing program that I  use called MwSnap.
It will save a window or selected area to a jpg (or whatever image type you choose)
 
The url is http://www.mirekw.com/winfreeware/mwsnap.html


« Last Edit: January 10, 2008, 12:10:47 AM by Ian Cook » Logged
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